Refund & Guarantee Policy

Our Guarantee - We stand behind everything we sell. Our primary product comes with a 60-day risk-free guarantee. If you're not completely satisfied for any reason, contact us within 60 days of receiving your order for a full refund. Guarantee periods may vary by product and promotion. The guarantee stated at the time of your purchase applies.

Due to the complexities of biology and individual differences, supplements may not work the same for everyone. We understand that results take time, and most of our customers begin noticing a difference after 30 to 60 days of consistent daily use. That's exactly why we offer a generous guarantee window, so you can give it a real chance before deciding.

No Returns Required for Supplements - Due to the ingestible nature of our products and our commitment to customer safety, we do not require you to return opened supplement products. If you are unsatisfied within your guarantee period, simply contact us at support@solavivo.com and we will process your refund without requiring a return shipment. This policy exists to eliminate the risk of product tampering for all of our customers.

What Is Refunded - Refunds apply to the purchase price of the product only. Shipping costs are non-refundable. Refunds will not be issued to repeat or recurring customers who have previously received a refund, which we may determine based on email, phone number, shipping address, name, or a combination of these.

Returns for Non-Supplement Products - For non-supplement products, you have 30 days from the date of delivery to request a return. Items must be unused, in their original condition, and in original packaging. Proof of purchase is required.

To start a return, contact us at support@solavivo.com. Do not send items back without contacting us first. Unrequested returns will not be accepted. Once approved we will provide instructions.

Damages & Incorrect Items - Inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us immediately at support@solavivo.com and we will make it right at no cost to you.

Non-Returnable Items - The following cannot be returned or refunded outside of the stated guarantee period:

• Opened personal care or supplement products
• Sale items or gift cards

Refund Processing Approved refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If 15 business days have passed since approval, contact us at support@solavivo.com.

European Union Customers If your order is shipped to the European Union you have the right to cancel or return within 14 days of receipt for any reason, provided items are unused and in original packaging with proof of purchase.

Disclaimer No health claims, nutrient content claims, or structure/function claims are made as part of this refund policy. Our guarantee simply means you can receive your money back if you are not satisfied.

Contact support@solavivo.com