Shipping Policy

Orders are processed within 1–3 business days (excluding weekends and public holidays). Once an order has been processed, a confirmation email will be sent, followed by tracking details when available.

Shipping Methods

The following shipping options are available at checkout:

- Standard flat-rate shipping

- Priority shipping

- Free standard shipping on eligible orders that meet the minimum order value

Available shipping methods and eligibility for free shipping are displayed at checkout.

Shipping Times

Delivery times vary depending on the destination and the shipping method selected.

- United States: 7–14 business days

- International orders: 7–14 business days

These timeframes are estimates and may be affected by customs processing, carrier delays, or peak seasons.

Tracking Information

Tracking details will be provided once the order has been shipped. Please allow 24–72 hours for tracking updates to appear after the tracking number has been issued.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Delayed or Missing Orders

If an order does not arrive within the estimated delivery timeframe, additional time may be required due to unforeseen delays. For assistance with delayed or missing orders, contact support@solavivo.com.

Incorrect Address

Customers are responsible for providing accurate and complete shipping information at checkout. Orders delivered to incorrect or incomplete addresses provided by the customer are not the responsibility of the store.

Contact Information

For any shipping-related enquiries, contact support@solavivo.com.